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General terms and conditions


These general conditions define the rights and obligations of the parties as part of the remote booking of services offered by Les Hauts de Saint Vincent on its Site and mobile services.
They govern all the stages necessary for the reservation and the follow-up of the reservation between the contracting parties.
Any reservation therefore implies on the part of the client full and unreserved acceptance of these conditions.
Any client acknowledges having the capacity to contract, that is to say having the legal majority and not being under curatorship or tutorship.

The names “Establishment” and “site” refer throughout this text to the site named

**** COVID-19 ****
In this period of health crisis we would like to inform our customers of two specific elements of our General Conditions of Sale:
Flexibility: Please read article 7 of these GTC carefully.
Responsibility: Please read article 10 of these General Terms and Conditions.

2. Scope

These general conditions of sale apply to all reservations made online, via the Website or the Mobile Services and its partners. 

3. Opposability of the general conditions

In any event, the version of the general conditions of sale opposable to the customer is that in force at the time of his reservation on the Website or the Mobile Services or with his partners. 

4. Reservation

Reservations can be made on the website, by telephone, by e-mail or by post.
The reservation will only be effective if it is guaranteed by the customer, either by communicating a credit card number with validity date or by deposit, and after receipt of a detailed reservation confirmation.
Payment for all services will be made directly to the establishment (exceptions made for prepaid reservations at the time of booking).
The establishment reserves the right to refuse any reservation in the event that the credit card number is incorrect or the reservation is incomplete.
Reservations regardless of their origin will be payable in euros only.
The establishment accepts the following credit cards: Visa, Mastercard and Carte Bleue and has a secure reservation system (SSL) which protects and encrypts all sensitive data transmitted to the reservation in order to prevent any disclosure to a third party.
When registering the reservation, a deposit of 30% will be debited from the credit card except in the following cases:
– Promotional offer “non-cancellable – non-refundable” where the entire stay will be charged at the time of booking.


The customer must present himself at the establishment with the bank card which enabled him to guarantee the reservation or to make the prepayment.
The establishment may also ask him to present an identity document for the purpose of preventing credit card fraud.
The debit of the payment is made at the establishment during the stay, except in the case of special conditions or rates where the debit of the payment is made during the reservation (online prepayment on certain rates). This prepayment is called a deposit.
In the case of a non-prepaid online rate, the establishment may ask the customer, upon arrival, for a security deposit or authorization to debit the credit card, in order to guarantee payment of the sums corresponding to the services consumed on site.
Two methods of deposit payment are possible:
– either by check payable to the establishment and addressed directly to the establishment
– either by bank card or bank transfer.
In this case, the reservation becomes firm and final only upon receipt of the deposit by the establishment, within the time limits.
Payment of the balance of the stay will be made on site with the establishment.

6. Cancellation of stay

Any cancellation of a reservation must be the subject of a request by email to the establishment or by telephone. The request will not become effective until the establishment has confirmed its acceptance in writing.
In case of cancellation of stay, the following conditions apply (except in cases of force majeure):
– For any request made within 14 days of the scheduled arrival date, 50% of the amount of the stay will be charged
– In case of no show on the scheduled arrival date, you will be charged 100% of the planned stay
– Any stay started is entirely due.

7. Force majeure

Force majeure means any event external to the parties which is both unpredictable, insurmountable and external to the parties, which prevents either the client or the establishment from ensuring all or part of the obligations provided for in the contract.
Are considered as force majeure or fortuitous event those usually recognized by the jurisprudence of French Courts and Tribunals.
Each party cannot be held responsible towards the other party in the event of non-fulfillment of its obligations resulting from an event of force majeure.
It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party bears the burden of the costs arising therefrom.

**** In the case of COVID-19, the establishment accepts last-minute stay modifications and cancellations if a new confinement or a traffic restriction should be decided by the government. ****

8. Prices

Prices are in euros.
VAT is always included.
The prices indicated only include the services strictly mentioned in the reservation.
To the price mentioned in the reservation will be added, during invoicing, the additional services provided by the establishment during the stay and the tourist tax.
The applicable prices are those in force on the day of booking. Establishments, independent professionals, are free to vary their prices at any time. Only the price indicated in the booking confirmation is contractual.

9. Complaints, disputes

Any complaint must be made to the establishment and this, within 7 days from the date of stay.
In the absence of recourse to the conventional mediation procedure or to any alternative mode of settlement of disputes within 30 days, each of the parties may seize the competent judicial court.

10. Responsibilities

It is up to the Establishment to take all guarantees and insurance necessary for the reception of the public in its Establishment and the exercise of its activity. The establishment’s liability is limited in the event of theft of goods or objects when they have been entrusted to its care only. The customer must ensure the safekeeping of his goods and materials. The customer must inform the establishment of any deterioration which he is responsible for. He is responsible for all the damage caused by him and undertakes, in the event of deterioration of the places made available (room, common areas such as swimming pool, jacuzzi, garden, lounge, sanitary facilities) to bear the costs of repair. Also any behavior contrary to morality, public order, or considered to endanger the life of others will cause the establishment to ask the customer to leave the establishment without any compensation and or without any refund if a settlement has already been done. In the event that no payment has yet been made, the customer must pay the price of the nights consumed before leaving the establishment.

**** In the case of COVID-19 and in the event that a client presents symptoms during his stay, the establishment will impose isolation in his room and a temperature measurement. If the customer refuses or if the customer voluntarily conceals symptoms, the establishment authorizes itself to refuse him the service and to end his stay. The rest of the stay will be due. ****

The client undertakes not to invite anyone outside the establishment. Unless expressly provided otherwise, the client must vacate the room before 11:30 a.m. on the day the reservation ends. Otherwise, he will be billed for an additional night.

For a stay at Les Hauts de Saint Vincent with your pet, please contact us in advance, we reserve the right to refuse certain animals.

Les Hauts de Saint Vincent offers free WIFI access allowing customers to connect to the internet. The customer undertakes that the computer resources made available by the establishment are in no way used for the purposes of reproduction, representation, making available or communication to the public of works or objects protected by copyright or neighboring rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in books I and II of the intellectual property when this authorization is required. If the client does not comply with the aforementioned obligations, he would risk being accused of an offense of counterfeiting (article L.335-3 of the intellectual property code), punishable by a fine of 300,000 euros and three years imprisonment . The customer is also required to comply with the security policy of the establishment’s internet service provider, including the rules for using the security means implemented in order to prevent the illicit use of resources. computer systems and to refrain from any act that undermines the effectiveness of these means.
The photographs presented on the Site and the mobile services of the establishment or those of the partners are simply indicative. Even if all the best efforts are made so that the photographs, graphic representations and the texts reproduced to illustrate the establishment presented give an overview as exact as possible of the accommodation services offered, variations may occur, in particular due to the change of furniture or any renovations.

The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to the third party, unpredictable and insurmountable, due to the customer, in particular the unavailability of the Internet network, impossibility access to the website, external intrusion, computer viruses or in the event of prepayment not authorized by the bearer’s bank.

11. Relocation

In the event of an exceptional event or the impossibility of making the reserved room available to the client or in the event of force majeure, the establishment reserves the right to have the client fully or partially accommodated in an establishment of equivalent category, for services of the same nature and subject to the prior agreement of the client.
Any additional cost of the room, transportation between the two establishments and a telephone call remain the responsibility of the establishment.

12. Mediation

The decree of October 30, 2015 relating to the mediation of consumer disputes, which transposes into French law Directive 2013/11 / EU of May 21, 2013 relating to the out-of-court settlement of consumer disputes, and Order No. 2015-1033 of August 20, 2015 relating to the out-of-court settlement of consumer disputes, specify the conditions of application of article L152-1 of the Consumer Code, which obliges professionals from all consumer sectors to propose a mediation procedure in case of dispute with their customers. According to the law, the outcome of mediation must take place within 90 days. We invite you to make your requests exclusively by email which will provide a dating of your correspondence and to keep a personal archive.   External mediation You will find on the government website all the official information concerning mediation: We invite you to consult the Medicys website: The DGCCRF website: You can also consult the remedies of the European Commission: We bring to your attention the existence of the European authority, called upon to rule by binding decisions on disputes concerning cross-border processing activities, thus ensuring a uniform application of EU rules and avoiding different responses being brought to the same case in several jurisdictions:

13. Applicable law

These conditions of sale are subject to French and European law.